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Can't see or add comments

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Hi,

I'm able to enter Schoology with my son's username and profile. When I enter the site I can switch between my profile and his profile (its says viewing as in the top of the screen...) but he is not able to see or post comments. All the posts are seen as "anonymous". He's expected to post comments as part of his class assignments and this really frustrating. 

Any suggestions of how to fix this or what to do?

Thanks!

 

 

 

Answered

3 comments

  • Avatar
    Yimei Shao Official comment

    Hi Natalie, 

    It sounds like you're viewing your son's account from within your own parent account. Parent accounts have "view only" permissions. 

    In order for him to post comments, he will need to do so from his actual student account with his own login credentials. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 0
    Avatar
    Taryn Barclay

    My son is having this same issue, he is logged in and is not able to leave comments under any discussion posts. The teacher does not know how to fix it. 

    Can I get instructions to pass along to her on how to enable the settings for him?

  • 0
    Avatar
    Nina Rivera

    Hi Taryn,

    Thank you for reaching out in the Schoology Community!

    Does this issue continue to persist? If so, has the teacher reviewed the following Help Guide?

    If the behavior still exists, please let me know. I will be happy to take a closer look.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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