Student Q&A

Child not in list after code added

I have a parent account with my 2 daughters. Trying to add the 3rd one. It accepts the code, but afterwards does not show her on the drop down side menu with my other 2.

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    Yimei Shao Official comment

    Hi Matthew, 

    Is the third child in the same organization as the other two? 

    If not, you will have to create a new parent account as accounts can only be associated with a single organization. After you've created your new account and added the child, you'll be able to link the two accounts together. Please see this article for more information: Linking Parent Accounts Across Organizations.

    If all of them are in the same organization and you are seeing this issue, please let us know. 


    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

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