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can not get documents to open

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i can not get my schoology document to open and i need to submit it today.

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    Yimei Shao Official comment

    Hi Ayushi, 

    Sorry to hear you're experiencing this issue and apologies for the delay in this response! 

    The more details we have, the better we'll be able to resolve this. 

    Were you able to submit your assignment? If not, what error message are you seeing? Can you attach a screenshot? 

    Is this a regular Schoology assignment or an assignment through an app, such as Google Drive Assignments App? 

    Are there any completion rules attached to the assignment? As in -- are there any other assignments you need to complete before you're able to have access to this one? 

    Please also remember that as an Enterprise user, you can reach out to your designated Support Contacts for more direct assistance. You can find your Support Contacts by clicking Support in the footer navigation bar of your Schoology account. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

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