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Teacher provided me with access code: but i get this alert in red.

The school that his course belongs to only allows access codes for users who have already been created by the school. This means that you cannot use an access code to create your account.For additional assistance,please submit a ticket a suport.schoology.com

Tried to submit a ticket to suport.schoology.com

i have tried website- does not work

tried to add into email- invalid email.

 

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    Yimei Shao Official comment

    Hi Natalie, 

    You don't need to sign up for a new account to join the course, because you already have this account which has been provisioned by your school. 

    You can simply log into your existing account and add a course to it. Your existing account credentials are the ones you used to log into this Help Center to post this question. If you don't have access to your credentials, please message your instructor. They will be able to help your furthr. 

    Please see the instructions in the first section of this article for adding a course to an existing account.

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

     

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