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Photo won't submit

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After a few tries, I got the same pop-up telling me to try again in a few minutes.

Amelia Dvorak

March 30, 2020 16:11

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Answered

3 comments

• 
  Yimei Shao March 31, 2020 19:31 Official comment

  Hi Amelia, 

  Sorry to hear you're experiencing this issue!

  Where are you trying to submit this photo? (ex. Schoology Assignment, Google Drive Assignment, etc.) Please send a screenshot of the error message if possible. 

  What device are you using? Please make sure your device is compliant with our system requirements.

  Best,

  Yimei Shao
  Knowledge Management Specialist
  Schoology | A PowerSchool Unified Classroom Product

• 0
  
  Amelia Dvorak March 31, 2020 19:37

  I was trying to submit this photo in Schoology Assignment. Unfortunately I was unable to take a screenshot of the screen showing the message. I am using a school issued Acer Chromebook

• 0
  
  Claire de Lacy April 14, 2020 15:10

  Hi Amelia,

  Apologies for the issue with uploading to assignments.

  We are actively monitoring an unprecedented, rapid increase in concurrent users on Schoology. We have taken a number of steps to improve stability and have proactively added significant additional capacity.

  At the time you reported this issue, we temporarily disabled select features in Schoology for the purpose of system reliability. Document conversion or uploading to assignments were experiencing delays. This has since been restored and you should be able to upload to assignments now. If you're still experiencing issues, please let us know.

  For future reference, please follow our status page to keep informed on any site issues and updates: http://status.schoology.com

  Best,

  Claire de Lacy
  Senior Knowledge Management Specialist
  Schoology | A PowerSchool Unified Classroom Product

  Edited by Claire de Lacy April 14, 2020 15:11