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Schoology audio on videos is not working

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Hi my name is Kayla and I am doing online learning because of the carona virus issue that is going on right now and when I tried to watch the video that our teacher sent to us I could not hear the audio to the video but could see the video. But I can hear every other sounds on YouTube or music anything else but on the app so I don’t know what else I could do to solve this problem but if you could help it would be greatly appreciated! Thank you -Kayla
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7 comments

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    Yimei Shao Official comment

    Hi Kayla,

    If you are accessing the video via a Schoology mobile app, please make sure the ringer on your phone is enabled. 

    If you are accessing the video via a web browser and still experiencing this issue, please let us know. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

  • 0
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    SAMUEL CASTRO

    The sound on the YouTube video for my math lesson 3 plays without sound. I am connected from my pc in google chrome browser. Other videos play fine with good sound. Please Help.

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    Tonya Pellegrin

    My daughter is viewing from a web browser and is currently having the same issue. How do I get this fixed?

     

    Thank you!

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    Jacquelyn Calder

    I have a couple of students reporting this in my district.  They are accessing through their Chromebook and I have had them check site settings and cleared their history.  They hear audio from videos with no issues outside of Schoology.

     

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    Sean Scanlon

    We are seeing the same issue on student iPads in the Schoology App

     

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    Jolie Taribo

    My browser is not supporting video or recorder.  I have a macbook

     

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    Darcy Lepper

    We have several students reporting this issue as well. They can listen to videos on Youtube, but the sound doesn't work for videos in the Schoology app for iOS.

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