I am trying to add a child and it asks for the access code. Is it their student ID? I tried that but didn't work.
Hi Catherine,
You'll need to contact your child's instructor to get the Parent Access Code associated with your child's account. The instructor can refer to this Help Center article, if needed.
For instructions on adding a child to an existing account, please see this Help Center article. For general instructions on creating a Parent account, please see this Help Center article.
I hope this helps!
Please let us know if you have any further questions.
Best,
Yimei Shao
Knowledge Management Specialist