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When an assignment was submitted the teacher recieved it in a completely different format, with several parts of the original assignment missing. Have reached out to schoology to explain this Has anyone experienced this? 

 

Can schoology team answer ASAP  as only then the teacher will provide correct grades. Right now, it seems some students had this issue, and teacher refused to consider schoology issue and has given "fail" grades to all of these high school students,, although it is evident that they originally submitted the right assigment, Grading period ends Dec 20, so we need to hear back from schoology right away or kids's future GPA will be affected for no fault of theirs.

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3 comments

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    Yimei Shao Official comment

    Hi Sankaranarayanan, 

    Sorry to hear you're experiencing this issue! 

    Could you please clarify what you mean by "a completely different format"? Did the file upload as a different file type? For example, was the file uploaded as a .docx but turned into a PDF? What kind of information is missing from the assignment (images, etc.)?

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

     

  • 0
    Avatar
    Sankaranarayanan Seinivasan

    Hi

    Assugnment was submitted in Word. teacher recived it as google doc, and most of the content (no images, only words, tabular culumns etc) missing except first few lines.

    Teacher had posted the assignment in word. Per teacher quite a few students had this issue with this assignment.

     

    Could you please respond right away?

    Since teacher was being unreasonable even though she knew few students had this issue, she is giving them all fail grades. 

  • 0
    Avatar
    Yimei Shao

    Hi Sankaranarayanan, 

    I've gone ahead and submitted a ticket on your behalf with our Support team. 

    You should receive an email containing the ticket.

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

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