Community

Student Q&A
0

Student account hacked, have to reset password through administrator

Follow

Hi, My son's school account was hacked and password changed without permission. When he tried to reset password, he got the message saying you should contact your administrator. What should we do? All his school work is online, now he's completely locked out. 

Answered

3 comments

  • Avatar
    Yimei Shao Official comment

    Hi Tingting, 

    Sorry to hear your son is experiencing this issue! 

    If possible, please contact your son's teacher. His teacher will be able to help him reset his password by either following the first workflow delineated in this Help Center article or by contacting your district's System Administrator. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

    Edited by Yimei Shao
  • 0
    Avatar
    Tingting Lu

    Hi, the help center article link does not work. Thanks for your response.

  • 0
    Avatar
    Yimei Shao

    Hi Tingting, 

    Sorry about that. Here's the correct link: https://support.schoology.com/hc/en-us/articles/201001493-How-do-I-reset-student-passwords-.

    Please let us know if you have any further questions.

    Best,

    Yimei 

Please sign in to leave a comment.
Powered by Zendesk