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Student account hacked, have to reset password through administrator

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Hi, My son's school account was hacked and password changed without permission. When he tried to reset password, he got the message saying you should contact your administrator. What should we do? All his school work is online, now he's completely locked out. 

Tingting Lu

December 04, 2019 23:46

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Answered

3 comments

• 
  Yimei Shao December 05, 2019 00:15 Official comment

  Hi Tingting, 

  Sorry to hear your son is experiencing this issue! 

  If possible, please contact your son's teacher. His teacher will be able to help him reset his password by either following the first workflow delineated in this Help Center article or by contacting your district's System Administrator. 

  Best,

  Yimei Shao
  Knowledge Management Specialist
  Schoology, Inc.

  Edited by Yimei Shao December 05, 2019 15:57
• 0
  
  Tingting Lu December 05, 2019 00:40

  Hi, the help center article link does not work. Thanks for your response.

• 0
  
  Yimei Shao December 05, 2019 15:59

  Hi Tingting, 

  Sorry about that. Here's the correct link: https://support.schoology.com/hc/en-us/articles/201001493-How-do-I-reset-student-passwords-.

  Please let us know if you have any further questions.

  Best,

  Yimei