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Student Assignment Upload not working

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Issue is occurring that prevents students from uploading their assignment

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7 comments

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    Yimei Shao Official comment

    Hi Mrs. Mauser, 

    A few questions to help us troubleshoot this issue: 

    What kind of assignment is it? Is it a Schoology assignment or are you using an LTI tool like Google Drive Assignments App? 

    Do the students receive an error message? If so, what is the error? If not, what behavior are they seeing? 

    Which devices are the students using? Which browsers/apps is this error occurring on?

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

  • 0
    Avatar
    Kenneth Scicluna

    Same issue here.  With some students, no matter the browser or platform (as in, we've tried different browsers and computers), if they try to upload their assignment, the process gets stuck on uploading and it never terminates.

  • 0
    Avatar
    Yimei Shao

    Hi Kenneth, 

    Is this behavior affecting only specific students or is it more random? 

    Please review our System Requirements to troubleshoot. If you are still experiencing this behavior, please let us know. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

  • 0
    Avatar
    Kenneth Scicluna

    Hello Yimei.

    Specific students -- regardless of what browser they use, and which device they do it from.

    thanks
    k

  • 0
    Avatar
    Yimei Shao

    Hi Kenneth,

    Sorry to hear your students are continuing to experience this issue. 

    I'm going to go ahead and submit a ticket on your behalf with our Support team regarding this. Someone will reach out soon to work with you on a resolution. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

  • 0
    Avatar
    Jason Monroe

    I was trying to troubleshoot for my son and he has the same exact issue as above.  We have already checked and the system meets the requirements.  Plus we disabled the firewall to confirm no sites were blocked.  Can you please submit a ticket for me and my son's laptop as well?

  • 0
    Avatar
    Yimei Shao

    Hi Jason, 

    Apologies for the delayed response. Is your son still experiencing this behavior? 

    If so, what kind of assignment is it? Is it a regular Schoology Assignment or is it from an app such as Google Drive Assignments, CK-12, etc.? 

    Best, 

    Yimei Shao
    Knowledge Management Specialist
    Schoology | A PowerSchool Unified Classroom Product

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