Community

Instructor Q&A
0

CK-12 material does not copy properly from one course to another

Follow

When I try to copy a folder that has CK-12 material in it, it does not copy correctly and the CK-12 assignment does not load. If you copy each assignment one at a time, then it does work.

Answered

3 comments

  • Avatar
    Yimei Shao Official comment

    Hi Douglas, 

    Thank you for reaching out in the Schoology Community! 

    I've gone ahead and submitted a ticket on your behalf with our Support team regarding this issue. 

    You will receive an email at the address associated with your Schoology account and someone will be reaching out soon. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

  • 0
    Avatar
    Kaaren Meyer

    Yimei-

    Could you also send the email for the CK-12 copying issue to my email as well?

    Kaaren Meyer

  • 0
    Avatar
    Yimei Shao

    Hi Kaaren, 

    Thank you for reaching out in the Schoology Community! 

    Because you are using the Enterprise version of Schoology, I recommend reaching out to your designated Support Contact(s) to help you submit a ticket. This will help our team consolidate all related requests from your organization, better prioritize, and prevent redundancies. Your Support Contact(s) will also have better knowledge of the specific settings employed at your organization that can aid in troubleshooting. 

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

     

Please sign in to leave a comment.
Powered by Zendesk