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My students can't open the links in their course

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Hi there;

The video links I have uploaded onto the Biology 11 course I run won't open for students. They get the "Private Access Only: The privacy settings on the page you are trying to visit do not allow your access. Please navigate Home to continue using Schoology." notice. 

I can't find a Permissions area or User Management area (even when I am logged in as a teacher).

How do I change the settings to allow my students access to the resources?

Thank you

 

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6 comments

  • Avatar
    Yimei Shao Official comment

    Hi all, 

    I'm happy to announce that this issue has been resolved by our Engineering team. Links should function normally now. 

    Thank you for your patience and understanding! 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

    Edited by Yimei Shao
  • 0
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    Mrs. Curran

    I am having the same issue! They cannot access my PowerPoints, online links, or PDF's. They all say "private access" when they click on them. 

  • 0
    Avatar
    Yimei Shao

    Hi Rusty and Mrs. Curran, 

    Sorry to hear you're experiencing this issue! 

    I've gone ahead and submitted tickets on your behalf with our Support team. You will receive an email regarding this and someone will reach out soon. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

     

    Edited by Yimei Shao
  • 0
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    Toodie Silver

    I am having the same problem

  • 0
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    Shauna Roberson

    I am also experiencing the same issue.

    Thank you

  • 0
    Avatar
    Yimei Shao

    Hi all, 

    Our team has confirmed that this is being investigated as an urgent issue. That means our Engineering team will be working on this issue during our normal business hours of 9am-6pm EST, until a resolution has been reached. We’ll update this post as soon as it’s resolved.

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

    Edited by Yimei Shao
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