Instructor Q&A

Videos playback error


Some of my students are experiencing problems playing videos that I have embedded into my course.  They get an error message that the video is unable to be played.  Meanwhile, the student in the next seat is watching the video.  All of my videos are .mp4 files.  I told the students to go through Safari instead of the App and this worked.  I'm confused since it works for some but not others.  Is an update necessary on my end?  Please advise.


Brian Kimmerle


Brookville Area Jr./Sr. High School

Brookville, PA 15825


1 comment

  • Avatar
    Yimei Shao Official comment

    Hi Brian, 

    Sorry to hear you're experiencing this issue! 

    Are all of the devices using the latest version of the Schoology app? Please make sure to review our System Requirements

    Please let us know if the issue persists. 


    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

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