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Sideways profile picture

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Hello!

 

On the desktop my profile picture is correct.  However, in the app on my phone it is sideways.  Help!  (Thanks!)

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3 comments

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    Yimei Shao Official comment

    Hi Ms. DiManno,

    Thank you for reaching out in the Schoology Community! 

    This may happen in order to accommodate the dimensions of your photo.

    Is this a recent occurrence? Did you recently change your photo? Did this happen with an app update? 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

  • 0
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    Kat DiManno

    I only recently joined, so no updates so far.  It is the first profile photo I have used, so I have no previous comparison.  

  • 0
    Avatar
    Yimei Shao

    Hi Kat, 

    If you are still experiencing this behavior, please reach out to your designated Support Contact(s). You can find them by clicking Support in the footer navigation bar of your Schoology account. They will be able to give you more context for this issue and submit a ticket with our Support Team, if necessary. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

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