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I still have to keep resetting my password every time

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    Yimei Shao Official comment

    Hi Beth, 

    Can you be a little more specific about the issue you're experiencing and the workflow you're using? 

    For example: Are you unable to log in until you reset your password? If so, are you unable to do so on a web browser or mobile browser or mobile app? 

    You can also reach out to your district's designated Support Contacts for more context about this issue. Your Support Contact will be able to help you submit a ticket to our Support Team if necessary as well. You can find your Support Contact by clicking Support in the footer navigation bar of your Schoology account.

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

  • 0
    Avatar
    Robyn Brody

    I can't log in.  I used the credentials sent to me.  I have tried to change my password and receive an error message that there is no connection to the server.  Please help.  Thank you.

     

     

  • 0
    Avatar
    Yimei Shao

    Hi Robyn, 

    Sorry to hear you're experiencing this issue. 

    Are you using a web browser, mobile browser, or an app? 

    Does the error message occur when you try to change your password or when you try to log in? 

    This error message suggests that it's possible your device is not compliant with our System Requirements. Please use this linked article to troubleshoot. 

    If you are using one of our mobile apps, please see this article for help logging in.

    If you continue to experience this issue, you can reach out to your school's designated Support Contacts. You can find them by clicking Support in the footer of your Schoology account while logged into a web browser. If you are entirely unable to access your account to do so, your child can message the Support Contacts as well by following the same workflow. If none of these options are available to you, please let us know. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

     

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