Student Q&A

Loading error


One of my students was taking his final exam on Schoology. After working an hour and a half, he went to submit his exam and got the message “loading error.”  All of his answers were gone. I tried to resume the test and the answers were still gone. We both were angry and upset. Schoology has got to find a way to save work as the students are working so that this does not happen. This is unacceptable. 

Anyone else ever had this happen?


1 comment

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    Claire de Lacy Official comment

    Hi Rosanna,

    Thank you for reaching out in the Schoology Community. I'm sorry to hear your student experienced an issue submitting a test. When students enter answers while taking a test, they should see a "Saved" message and the timestamp on the bottom right:

    For optimal performance while using Schoology, we recommend looking at our System Requirements article to check supported browser versions, devices and run a speed test. I hope this helps. Please let us know if you continue to experience issues with students submitting tests.


    Claire de Lacy
    Knowledge Management Specialist
    Schoology, Inc.

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