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Students unable to open pdfs I post

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Over the last two days, students have been unable to open the pdfs that I send.  This isn't affecting all students, but enough to make it troublesome.  

They get a message saying the pdf is corrupt and won't open.

Other students can open them just fine.  

From my desktop, everything looks normal.  

I notified my tech department and have heard crickets chirping, but need this solved a.s.a.p. for my classes to function smoothly again. 

 

Answered

4 comments

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    Yimei Shao Official comment

    Hi Agnenette, 

    Thank you for reaching out in the Schoology Community! 

    Sorry to hear you're experiencing this issue! I've created a support ticket for you that you can track in your email and our support team will be reaching out soon. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

  • 0
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    Angenette Fudala

    Thank you -- I look forward to hearing from the support team to solve this.  

  • 0
    Avatar
    Isabelle Larson

    I have had this happen twice in the last couple of weeks as well. It only happened once for two students, at different times.

     

    The last one happened today. All the kids in class could open a specific PDF except for 1 kid. He could open other PDF's  from the same class though.

  • 0
    Avatar
    Yimei Shao

    Hi Isabelle, 

    Sorry to hear you're experiencing this issue as well! 

    I've created a ticket with our Support Team on your behalf regarding this issue. 

    You will have received an email and someone should be reaching out soon. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

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