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Students unable to open pdfs I post

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Over the last two days, students have been unable to open the pdfs that I send.  This isn't affecting all students, but enough to make it troublesome.  

They get a message saying the pdf is corrupt and won't open.

Other students can open them just fine.  

From my desktop, everything looks normal.  

I notified my tech department and have heard crickets chirping, but need this solved a.s.a.p. for my classes to function smoothly again. 

 

Answered

12 comments

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    Yimei Shao Official comment

    Hi Agnenette, 

    Thank you for reaching out in the Schoology Community! 

    Sorry to hear you're experiencing this issue! I've created a support ticket for you that you can track in your email and our support team will be reaching out soon. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

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    Angenette Fudala

    Thank you -- I look forward to hearing from the support team to solve this.  

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    Isabelle Larson

    I have had this happen twice in the last couple of weeks as well. It only happened once for two students, at different times.

     

    The last one happened today. All the kids in class could open a specific PDF except for 1 kid. He could open other PDF's  from the same class though.

  • 0
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    Yimei Shao

    Hi Isabelle, 

    Sorry to hear you're experiencing this issue as well! 

    I've created a ticket with our Support Team on your behalf regarding this issue. 

    You will have received an email and someone should be reaching out soon. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

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    Michael Fath

    I have had a number of students with this same problem.  We found a work around, but would like for the documents to just pop up when clicked on.

    Please advise if there is a way to make this work when students have this issue.

     

    Edited by Michael Fath
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    Yimei Shao

    Hi Michael, 

    Sorry to hear you're experiencing this issue! I've gone ahead and submitted a ticket on your behalf to our Support Team. 

    You will have received an email regarding the ticket. Our team will follow up with your there for further troubleshooting. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

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    JP Bergs

    I had the same issue with a student this past week, getting the same pop-up.

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    Yimei Shao

    Hi JP, 

    We're very sorry for any inconvenience this issue may be causing.

    Is this occurring across all devices or only some in particular?

    There is currently an issue with viewing PDFs in the mobile app on devices running iOS 13. This issue has been escalated to our Engineering team with a priority of Moderate Impact. This means that we understand that this function is not working fully as intended, but prioritization of this issue is being weighted against more urgent issues and other features we are developing. In the meantime, we encourage you to use the workaround of accessing the PDFs from the mobile browser or web browser instead of the app.

    If this is not the specific issue you are experiencing, please reach out to your district's designated Support Contacts to further contextualize the issue and to submit a ticket with our Support Team if necessary. 

    Otherwise, we'll update this post when the iOS 13 issue has been resolved. 

    Best,

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

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    Giya Patel

    I’m also having the same problem on my iPad and phone which both run iOS 13.

    Hopefully this gets resolved soon.

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    Melissa Hamby

    Still an issue! For teachers too! I am completely updated (iOS and app). Asked two other teachers to try out the same PDF and they didn't have any problems. One teacher specifically updated her iPad and app to make sure we had the same base settings. Doesn't seem to be everyone who is effected, but those that are it is a pain!

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    Yimei Shao

    Hi all, 

    Thank you for bringing this issue to our attention. 

    Again, our Engineering team is aware of this issue and is working to resolve it. This issue is specific to iOS 13. 

    In the meantime, if possible, please try to use other devices. Please let us know if you see similar behavior on devices not running iOS 13. 

    We'll update this post when the iOS 13 issue has been resolved. 

    Thank you for your continued patience and understanding! 

    Best, 

    Yimei Shao
    Knowledge Management Specialist
    Schoology, Inc.

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    Ara Anderson

    This continues to be a problem in our school district. We do not have the option of using different devices.  I understand the engineering department is aware of this issue and working on it.  Do you have any sort of timeline as to when it will be fixed?

     

    Ara Anderson

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