I notice that there are two different ways to suggest feature requests. One is right here in the Community > Feature Ideas section. This allows users to see what others have suggested, as well as comment and upvote those ideas.
The other way is through the Submit a Request ticket system. That requires much more detailed information about your request (see screenshots). It would appear that these feature requests are not public.
My question is what's the difference between the two ways to suggest a new feature? Does one way get noticed faster? Given more priority? If not, why are there two different ways to do the same thing? It would seem that good ideas could fall through the cracks or get duplicated that way...
Option 1: Community > Feature Ideas
Option 2: Submit a Request