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Can't change device that receives notifications.

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I got a new phone and the website will not let me change the device that receives notifications. A little box is there that says which devices is connected but when I click the x to remove my old phone, it just gives a runaround that accomplishes nothing. I've attached screenshots of what pops up.


I tried uninstalling the app from my old and new phones, turning off all notifications, emailed support, searched online, but nothing works. If anyone has an idea, I'd really appreciate it.

 

Thanks

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4 comments

  • Avatar
    Charles Black Official comment

    Hi Colin,

    Very sorry for any inconvenience. I am going to create a ticket so that we can track this issue with our Support Team.

    In the meantime:

    • - If you still have the old device, you can delete the Schoology app to discontinue notifications.
    • - To add your new device, download the app and make sure to allow notifications on the new device.

    We will follow up with your directly via email regarding this issue.

    Thank you!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • 0
    Avatar
    Susan Russo

    I'm having the same problem.  I get notifications on my old ipad but not my new phone. Can we get notifications on more than one device?

  • 0
    Avatar
    Charles Black

    Hi Susan,

    Thanks for sharing your question!

    You absolutely can receive notifications on multiple devices, when using the Schoology mobile app. We have some steps on how to manage notifications available here: https://support.schoology.com/hc/en-us/articles/201002293-iOS-Mobile-App-Instructors-#notifications

    Let us know if these steps help to resolve the issue, we are happy to look into the issue in more detail.

    Thanks again!

    - Charles, Schoology Team

  • 0
    Avatar
    Claire de Lacy

    Hi Colin and Susan,

    I'm pleased to announce our Engineering team released a fix for this issue and you should now be able to remove a device from receiving push notifications. If you continue to experience issues, please let us know and our team can investigate further.

    Best,

    Claire de Lacy
    Knowledge Management Specialist
    Schoology, Inc.

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