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Accesss codes

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A couple of students are trying to log into Schoology and the enter the access code for the course and the get a notification that the access code is invalid.  Other students who have accounts can access the course using the access code.  Any ideas  on how I can get these students onto Schoology?

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    Charles Black Official comment

    Hi Anthony,

    Thank you for contribution in the Community!

    Here are some things to check when troubleshooting this issue:

    1. Check to make sure students are entering the Access Code into the correct area in Schoology:

    • - If students are registering for a new account, make sure they are following these steps.
    • - If students already have a Schoology account and want to join another course, make sure they are following these steps.

    2. Also make sure that students are entering Course Access Codes via the processes listed above. If students attempt to enter a Group Access Code in the area in Schoology to join a course, they will receive an error (and vice-versa).

    3. Please double check the Course Access Code is being entered correctly.

    If this issue persists for you and your students, please let me know and I will be happy to research the issue in more detail.

    Thanks again!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

     

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