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I've emailed Schoology twice about my account I can't join the course for my daughters class with the correct code given, it says it's not recognized even though it was triple checked by the teacher who gave it to me. However after 2 emails and weeks waiting for a response I still haven't been helped. I just want to be able to see what my child is learning and get the info the teacher is putting on Schoology for parents. This is really bad customer service.


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    Charles Black Official comment

    Hi Danielle,

    Thank you for reaching out via the Schoology Community.

    I was able to locate the ticket you opened with our Support Team regarding this issue. This is a busy time for Schoology's Support Team and they are working hard to answer requests as quickly as possible. They are aware of your issue and will follow up as quickly as possible.

    We apologize for any inconvenience.

    Knowledge Management & Community Specialist
    Schoology, Inc.

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