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Unable to add another child

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I enter the student code and get error message that the code is invalid (which it is not). Who can help?

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    Charles Black Official comment

    Hello Katrin,

    Thank you for reaching out via the Schoology Community.

    I noticed that you opened a ticket with our Support Team regarding this issue. This is a busy time for Schoology's Support Team and they are working hard to answer requests as quickly as possible. They are aware of your issue and will follow up as quickly as possible.

    We apologize for any inconvenience.

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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