how can I find people when it says that they don’t know them when they have an account on schoology

how can I find people when it says that they don’t know them when they have an account on schoology
Hello Bailey,
Thank you for posting your question.
In this case, your school created and is managing your Schoology account, including permissions to message other users. If you need to contact your teacher, please follow these steps:
If you are not able to contact your instructor or school, please let me know and I will reach out to them on your behalf.
Thanks again!
Charles
Knowledge Management & Community Specialist
Schoology, Inc.