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students signed up with wrong birthdate

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My student Kevin M., put in the wrong birth date.  He is a Senior and Schoology is asking for me to verify his account as if he is under 13.  Can you please correct his account and lift the verification?

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    Charles Black Official comment

    Hello Melissa,

    Thank you for reaching out via the Schoology Community.

    I have created a ticket with our Support Team based on your post. This is a busy time for Schoology's Support Team and they are working hard to answer requests as quickly as possible. They are aware of your issue and will follow up as quickly as possible.

    We apologize for any inconvenience.

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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