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Audio in Schoology not working

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Any video or audio recording I try to listen to has no volume, regardless of how high my volume is. I can play/hear videos on any other site (ie YouTube, etc), and if I try to follow a link, there is audio. I’m on the most recent IOS software using the Schoology app...

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3 comments

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    Charles Black Official comment

    Hi Lauren,

    Thank you for taking the time to reach out regarding this issue.

    Due to the specific nature of this issue, I will be creating a ticket so that we can follow up with you directly via email, and gather details regarding your situation.

    You should receive a follow-up via email shortly.

    Thanks again!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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    Patricia Haeussler

    Charles Black, I am having the same issue.  

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    Yimei Shao

    Hi Patricia, 

    If you haven't already, please reach out to your district's designated Support Contact(s). They will be able to help you troubleshoot and help you submit a ticket with our Support Team. You can find your Support Contacts by clicking Support in the footer of your Schoology account. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

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