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Troubles trying to watch a video

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Hello I'm new on the system and I'm. Trying to watch a video it just stay loading and doesn't let me watch what I need . What can I do ?

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    Charles Black Official comment

    Hello Alejandra,

    Have you contacted your course instructor to let them know you are having trouble? 

    To contact your teacher/instructor in Schoology, please follow these steps:

    - Enter the course
    - Click on Members
    - Locate your instructor in the member list
    - Click the gear icon to the right of your instructor's name
    - Select 'Send Message'

    If you are not able to contact your instructor or school, please let us know and we will reach out to them on your behalf.

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