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how do I change my account as parents as well?

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So I've have an account w/Schoology for an university account summer program for my kids.  

Now, my two kids middle school is using schoology as well and have parents code for me to add them as child.

My problem is:  When I follow the schoology parent setup steps, it's assuming I didn't have an account.  But I do, so it's telling me account already existed.  So I login to my account, but next to my name, there's no option for me to associate my kids to my account.

I've logged a ticket, and still got no answer yet.

Any one can help me here?

-Emily

Answered

4 comments

  • Avatar
    Ching Ng Official comment

    Hi Emily,

    We appreciate your patience. I see your ticket and I'll work with our team to address your concern as soon as possible.

    Sincerely,

  • 0
    Avatar
    Jen Gentry

    I am having the same issue. I had my original account at our former school but could not change schools in the account so I created a new account. This new account is associated with our new school but there is no option to add my two kids. 

    I thought I signed up wrong as a student so I deleted my account. Now when I go back to recreate one as a parent it's telling me the course codes are invalid.

    Please advise!

     

    Thank you,

    Jen

  • 0
    Avatar
    Dimiter Stanev

    I'm also wondering. I've been advised to delete my account, and start new one, but want to hear first from Schoology.

  • 0
    Avatar
    Yimei Shao

    Hi Dimiter, 

    Yes, you would need to delete your account and make a new one if you wish to use the same email address. 

    You can also simply use a different email address, the same parent access code will work. 

    Best,

    Yimei Shao
    Knowledge Management Associate
    Schoology, Inc.

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