Student Q&A

My childs validation code did not work


The message read that there was an error with the validation code. please help.


1 comment

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    Kelsey Collins Official comment

    Hi Amy,

    You can find instructions on how to create your account using a parent access code here:

    If these are the steps you are following, but are still experiencing an error, please contact our Support team by clicking Submit a Request at the top of this page. In your message, please include:
    - a screenshot of the error message
    - the steps you are taking prior to seeing this message
    - the code you were provided


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