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My son and daughter are registered schoology users. They have been unable to logon for the past hour. A message appears that indicates unrecognized username and/or password Please help us

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    Ching Ng Official comment

    Hello Danielle,

    Thanks for reaching out to us. I’d be happy to help you resolve their login issue. Please have them each reset their password using the email that they signed up with.

    1. Go to https://www.schoology.com/login/forgot
    2. Enter the email address associated with the Schoology account.
    3. Click Send My Login Info.

    Have them check their emails after a few minutes, and go to https://support.schoology.com/hc/en-us/articles/201002203-What-do-I-do-if-I-have-forgotten-my-password- for further instructions. They should be able to log in after the reset.

    Sincerely,
    Ching Ng

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    Annika Sandhu

    My daughter is using schoology, she is having problem viewing the answers, when we click on the sign to answer to appear, it doesn't work.

     

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