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Unwanted Rotation of Photos

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I am using the Schoology App on my iPad and when I attach or upload photos from the device or from the camera, the photos are automatically rotated and cannot be edited. I encountered the problem when students are asked to upload their work using camera and when I am posting a media album.

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8 comments

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    Kelsey Collins Official comment

    Hello,

    Other users have reported a similar issue when uploading photos from an iOS mobile device. We are currently working on resolving this issue.

    Please contact our Support team by clicking Submit Request at the top of this page to let them know you are affected by this issue. The Support team will be able to keep you updated on this issue, and will reach out to you once the issue has been resolved.

    Sincerely,
    Kelsey Collins

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    Kizuna Across Cultures

    Hi Kelsey,
    My colleague's profile photo is shown upside down on PC browser while it's OK on iPhone app. Your prompt fixing would be appreciated. Thank you.

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    Kelsey Collins

    Hi Kizuna,

    Please report this issue to our Support team so that we can resolve this for you. You can reach Support by clicking Submit Request at the top of this page.

    Thank you!
    Kelsey

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    Mr. Davis

    This is my problem and since these are from 2015 I would hope that it is resolved.  Can you tell me how to flip the image so I don't have to play spiderman and hang upside down to read a students submission.  

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    Holly Fraser

    I am noticing similar things...but the reverse...the photos display fine on my laptop, but when I view posts from my child's teacher on my phone, many photos appear upside down. 

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    Charles Black

    Hi Holly,

    Thank you for reaching out in the Community!

    I have created a ticket so that we can investigate this issue in more detail.

    Our Support Team will reach out ASAP to follow-up.

    Thank you for your patience!

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

  • 0
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    Mr. Stanerson

    Charles, 

    Do you have an update for this issue?  Thanks - Ben Stanerson

  • 1
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    Charles Black

    Hi Mr. Stanerson,

    As soon as we have more information we will update this post with more information. 

    Those with individual tickets will also receive updates via that ticket when we know more.

    Thank you!

    - Charles

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