Instructor Q&A

Test discrepancies


After completing a multiple choice/true false test using Schoology. Two students complained that their test responses were altered by Schoology.

Students had been able to see the correct responses after submitting the test.

Has anyone else had this problem?



  • Avatar
    Robert Cabral Official comment

    Hi Mrs. Lyon,

    I am very sorry to hear about this. We have not received any reports of this issue.

    If the issue persists, it might be best handled by the Schoology Help Desk. You can reach the Help Desk by clicking on the Submit a Request link at the top of this page.


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    Paul Clinton

    I have had this problem as well. Multiple times. The students review their answers and when they click submit, the answers are somehow changed.

  • 0
    Sean Ewen

    This issue has plagued us for a long time as well. Every few weeks a student reports that they selected one an answer choice, and then when they submitted the test, it shows their answer as a completely different choice they know for sure they didn't click on. 

    It may be an issue of where Schoology is mapping scrolling within the questions. We've noticed when trying to replicate this issue that if the student doesn't click away from the question and starts scrolling with their mouse, then it will actually scroll to a different answer choice (but they won't notice because they are already looking at the next question). 

    SCHOOLOGY PLEASE FIX THIS! I believe we've submitted a few help requests about this before. It's obviously very frustrating to a student who took the time to choose the correct answer only to find out the system grades them incorrectly. They start losing trust in the learning management system. 

  • 0
    Dr. Pfau

    I have this issue almost every semester and am on the verge of moving to Canvas because of it. Two students reported it just yesterday. But without actually watching dozens of students take the quiz (which is impossible), there's no way for me to know for sure if the student's report is accurate. I know a few students were misinterpreting what the red X and the green check mark meant.

  • 0
    Charles Black

    Hello Dr, Pfau,

    Very sorry to hear that this issue has been ongoing for you and your students. Please take a moment to review this help article and let us know if taking these precautions and settings into account, do not help resolve the issues you are seeing. We are happy to help!

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    Todd Slater

    We are experiencing the same thing. Completely random. I get at least a handful of reports about it each semester.

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    Claire de Lacy

    Hi Todd,

    Thank you for reaching out in the Schoology Community!

    I can see our Support team already reached out to you about this. Please let us know if you receive any further reports.


    Claire de Lacy
    Knowledge Management Specialist
    Schoology, Inc.

    Edited by Claire de Lacy
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