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Pages documents are zipped and cannot be opened

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After the upgrade to iOS7 and the new Pages application, student assignments in the new Pages end up with a file named xyz.pages.zip and the teacher cannot open it to grade it. This is a serious problem. The assignments are submitted from the student iPads.

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    Michael Indeglio Official comment

    Hello!

    Thank you for writing in today.

    This is a new backend change in the Pages app, and is not taking place from Schoology. I've found that when sharing the document, if exported as a .pdf file or .doc, there is no internal zipping that takes place.

    Within the Pages app, after your choose 'Share and Print' > 'Open in Another App', you're given the option of choosing one of 4 file types. .Pdf and .Doc will be your best option.

    Apple has changed the base file structure of .pages files. They are no longer singular files, but containers (like mini web pages.) Only native machines running Os X Mavericks will now open these files without having them zipped. This was an announced change on Apple's side.

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    Karin Marsh

    We are having the same problem! The teacher upgraded to Mavericks and she can open the file.

    But when she returns it to the student, it is a zipped file that cannot be opened. by the student.

    Is there a way for the ipad NOT to zip the Pages document? This is very frustrating!

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    Russ Bradford

    I know this is an Apple change but the answer doesn't address the issue that teachers can no longer edit Student submissions and return them to the student. Your programmers need to detect the .pages.zip extension, unzip the file and then invoke Pages. It can be done, the question is, is Schoology willing. Marking up a PDF isn't the same as using Pages to add document edits.

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    Pavel Pochobradsky

    Catch 22... If teachers don't update their Pages, they can upload files correctly, however, they cannot open files from students who are running iOS7 with new Pages. If they do update their Pages to the new version, they can open files sent from students' iPads, but cannot upload new ones to Schoology. Either way, not a workable situation.

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    Michael Indeglio

    Hello Everyone!

    I'd like to let everyone know that we've a work ticket filed for this issue and the Engineers will be taking it up in short order. We'll update everyone on this thread when we've addressed the situation.

    I want to note that we can only address the situation from a mobile app perspective, by allowing the file to be unzipped and launched in the appropriate iWork app (if installed on the device.)

    On the web browser, users will have to download and un-archive the .zip file, then open the corresponding file in the appropriate iWork application; if the user is using the latest version of the program on Mavericks.

    Thank you for your insight and comments.

    Respectfully,
    Mike I.

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    Michael Indeglio

    Hello All!

    We've made the applicable adjustment, and these files should now call the correct external app to open these file types. Thank you for your patience.

    Respectfully,
    Mike I.

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    Russ Bradford

    Although there was supposed to be a fix for this on January 14th, it doesn't seem to have taken or is a different problem.

    Students cannot submit documents created in Pages 5.0.1 and teachers cannot return Pages 5.0.1 documents to students. There is a Server Error generated when one tries to do this. The students gets a Cannot Copy Zero Length File even though the file is not zero length. If they save the document as Pages 09, it works fine.

    To reproduce the second part of the problem, see https://www.schoology.com/assignment/78545137/info
    Clicking on the submission downloads it and opens it (it is a Pages 09) document. Make a single change to the document and answer yes to upgrading to the latest pages. Now try to submit that file back as an attachment.

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    Michael Indeglio

    Unfortunately, at this time, our engineers cannot fix this issue. It has to do with the fact that Schoology can't recognize the new .pages container type, as it is basically a container file (like a .zip).

    The new .pages format is a folder, an uncompressed package. Unfortunately, users cannot upload this "file" as is via most browsers.

    In some cases, Safari will zip the new .pages file or package on upload and unzip on download – the other browsers do not support the new format. Pages 5.0.1 has several export options. Users are encouraged to export the new .pages files to another readable, flat file format.

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    Troy Caddy

    Any potential change to this problem???? Had my fingers crossed this would work this year as we only keynote pages and numbers.... we do not have Microsoft office...

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    Stephanie Stallings

    We have the same issues with all of the iWork applications. Currently the only fix we have is to upload the item in 1 of 3 ways.

    1. You can upload it as an only Pages document using the Export to '09, but you lose some formatting for the other iWork applications such as Keynote and Numbers. They have new material that is not found in the old iWork Suite.
    2. You could upload the material as a .PDF, but you lose the actual formatting for all because it is in a non-editable document.
    3. Export the file as a Zipped archived. If you have the most recent iWork Suite (I believe we have 5.2), this also works. The downfall to this, you must download the file to view it.
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