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Files not opening?

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When I am grading assignments that have been submitted as PDF files about 3 out of 15 won't open on my computer. The other 12 are fine and open nicely, but those 2-3 say that the file is converting and may take up to 10 minutes. 

The weirder part is that they open fine on my iPad. As a work around I'm grading with both devices side by side, but ideally all the files would open on my computer. 

Any suggestions on what is happening? 

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    Julie Yoon Official comment

    Hi Ms. Belliveau,

    This issue sounds like one that might be best handled by the Schoology Help Desk.  You can  submit a ticket to reach our Support Team by clicking on the link near the top of this page.

    Best,

    Julie

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