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Is there anyway to make a student submission show up that won't?

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I am trying to view student submissions for an assignment to grade them, and the document is not showing up.  When I hit the "download file" button, it won't download. I'm unable to grade their work because the file won't load or download.  

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    Julie Yoon Official comment

    Hi Tracy,

    This issue sounds like one that requires assistance from the Schoology Help Desk. You can submit a ticket by clicking on the the Su bimt a Request link at the top of this page.

    Sincerely,

    Julie

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