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Schoology doesnt save muy comments on student´s work

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Im trying to do specific comments on my student´s work, I save the annotations, but when i go back to see if they are there, its gone.  So my students can´t them.  What can i do?

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6 comments

  • Avatar
    Nina Lewis Official comment

    Hi all,

    Thank you for your patience as our Product Team worked to resolve this issue. At this time, annotations made prior to 6/11/2021 should be visible on submissions and annotations moving forward will save successfully. Annotations made between 6/11/2021-6/14/2021 will need to be re-submitted.  

    Please let us know if you have any questions. 

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

    Edited by Nina Lewis
  • 1
    Avatar
    David Ramos

    To whom it may concern, 

     

    I have exactly the same issue that Diana Suarez posted, help from Schoology support would be greatly appreciated since students and teacher need those comments to continue working on their pending assignments. 

    Best regards,

    David Ramos.

  • 0
    Avatar
    Linda Susanto

    I am reporting the same issue as Ms. Diana Suarez and Mr. David Ramos. I hope the Schoology support team can look into this issue as soon as possible. It's difficult to mark a paper without annotations, especially in math. 

    Thank you!

  • 0
    Avatar
    Nina Lewis

    Hi all,

    Thank you for bringing this to our attention.

    Our team has confirmed that this is being investigated as a critical issue. That means our Engineering team will be working on this issue 24/7 until a resolution has been reached. We’ll update you via this thread as soon as it’s resolved.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

     

     

    Edited by Nina Lewis
  • 0
    Avatar
    Mr. Maldonado

    Yes, I was going over something in class today and all my students asked me that they could not see my comments for reflection. 

  • 0
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    ANNA-MELISSA LYONS

    Yes - this is a HUGE problem as comments I made months ago have now disappeared from my and my student's view through the website. The only place I can see them is the app. It looks like the whole system was overhauled on Friday (the end of the school year I might add.) and now students can not see feedback I made so they can retake. 

    When will this be resolved? Can you just go back to the previous system until you work this HUGE issue out?

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