Instructor Q&A

typed answer in open book assignment and after submitted it wasn't there.


My students are having a lot of trouble when they type in the open book assignments and then submit the test their answers are not there. It is resulting in them not getting credit for the work they did. This has been happening since schoology had problems about 4 weeks ago. It is very frustrating as I am having students upset with grade. I addressed this several weeks ago and it doesn't seem it is resolved. 

Please respond as to what is going on and that hopefully you are resolving the issue. I have been very happy with schoology until the past 4-5 weeks and it seems this issue has not been resolved and making my work that much harder. 

Thanks and have a great day!

Carolyn McCune



  • Avatar
    Nina Lewis Official comment

    Hi Carolyn, 

    Thank you for bringing this to our attention. I understand your frustration on not being able to provide your student's with accurate grades due to this behavior.  

    Our engineering team released a fix for this issue on May 11, 2021.  Assignments should be grading correctly, and you should now be able to see the assignments. 

    If you are still experiencing difficulty with this issue, we recommend reaching out to your designated Support Contact(s) to help you submit a ticket with our Schoology Help Desk for further investigation on your individual account.  Your Support Contact(s) will also have better knowledge of the specific settings employed at your organization that can aid in troubleshooting.

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product



  • 0
    Ryan Rotuna

    Hello Nina and thank you for your help. 

    As this was an identified issue addressed by Schoology engineers and my instructors are still having the issue, I am not sure what is expected of me as the "support contact" other than what we are currently doing to field the issue?

    Please advise.

    When I sign into Schoology as an admin and select "Support", I am taken to the same forums that Mrs. McCune used to start this process.

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