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Forgot current password

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I am trying to get into my schoology account and change my current password (which I don't know). I clicked on forgot your password, and am able to login once via a link sent in by my email, but then when I try to change my password, it keeps asking for my current password, which I don't know. Please help. 

Thanks,

 

Rachel

Answered

1 comment

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    Nina Rivera Official comment

    Hi Rachel,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear you are experiencing difficulty changing your password.

    Since you are using the Enterprise version of Schoology, I recommend reaching out to your school's designated Support Contact(s). They'll be able to help you change you password and submit a ticket with our Support team if necessary. 

    You can find your Support Contact(s) by clicking Support in the footer of your Schoology account.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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