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Downloading from Schoology to Notability on iPad Changes File Name

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Hello,

This bug has existed for a few months and I keep waiting for this to be fixed.  Please fix this as soon as possible.

Sincerely,

Adam Casbarian

 

Answered

1 comment

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    Nina Rivera Official comment

    Hi, Mr. Casbarian.

    Thank you for reaching out in the Schoology Community!

    We’ve reported this issue to our Engineering team with a priority of Moderate Impact. This means that we understand downloading attachments in the Schoology app (including sending to external applications such as Notability) is not working fully as intended, but prioritization of this issue is weighted against more urgent issues and other features we are developing. As a workaround, you should not experience the file names changing when using a mobile or web browser.  Here's a Help Guide with information on how Schoology prioritizes defects.

    Please let us know if there is new information about this issue that might change the priority. If it can be included in a larger scope of work or the priority changes because we missed something from you or hear back from other Schoology customers about this issue, we’ll let you know.

    Otherwise, you’ll receive an update from us via this thread when the issue is resolved. Thank you for your patience.

    Best,

    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

     

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