Instructor Q&A

Virtual Classroom wont open on firefox


I made a virtual classroom on chrome. I upload it on Schoology and it looked great.

My students however are experiencing difficulty opening it up on a different browser (Firefox).

I get a message saying it cannot open when it was embedded on a different browser.

is there a fix i can use to resolve this issue?


1 comment

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    Nina Rivera Official comment

    Hi Jean,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear that you are experiencing difficulty with this issue. 

    Can you confirm the students are using the most up to date version of the Firefox browser?

    Are they able to view the virtual classroom on other browsers? ( Chrome, Edge, Safari, etc). 

    If you haven't already, we suggest reviewing the System Requirements Guidelines to ensure optimal performance while using Schoology. 

    If the issue continues to persist, please let me know. I will be happy to take a closer look.


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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