Instructor Q&A

Teacher not receiving password reset email


I am trying to reset my password by using the option to enter my email for the password reset instructions and it doesn't send me the email. I have checked my spam folder.


1 comment

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    Nina Lewis Official comment

    Hi Michael,

    Thank you for reaching out in the Schoology Community!

    I am sorry to hear you are experiencing difficulty with accessing your Schoology account. 

    I understand you checked your spam folder-- have you also checked the trash folder in your email?  

    If so, and the password reset information is not in your email, can you please confirm you are using the correct email associated with your account? 


    Nina Lewis 

    Community Communications Specialist 

    Schoology | A PowerSchool Unified Classroom Product

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