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Audio / Video Upload & Shared Passage Problems

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Starting last week, I could not upload an audio or video to Schoology in a shared passage for a managed question bank. We have finals this week and I am unable to complete my exams. Is anyone else having the issue? I have tried recording from Schoology as well and it is blank after I hit save. It's like the videos / audios never upload after I hit save. 

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    Nina Rivera Official comment

    Hi Susan,

    Thank you for reaching out in the Schoology Community!

    We have reported this issue to the Engineering team with a priority of Moderate Impact. This means that we understand that the ability to add audio/videos to the assessment is not working fully as intended, but prioritization of this issue is weighted against more urgent issues.

    Please let us know if there is new information about this issue that might change the priority. If it can be included in a larger scope of work or the priority changes because we missed something from you or hear back from other Schoology customers about this issue, we’ll let you know. 

    Otherwise, you’ll receive an update from us via this thread when the issue is resolved. Thank you for your patience.

    Best,

    Nina Lewis  

    Community Communications Specialist  

    Schoology | A PowerSchool Unified Classroom Product 

     

     

  • 0
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    Nina Rivera

    Hi all,

    Thank you for your patience as our Product Team worked to resolve this issue. At this time, AMP shared passage questions should work as intended. If you continue to experience difficulty uploading audio or video in a shared passage for a managed question bank, please let me know. 

    Best,

    Nina Lewis  

    Community Communications Specialist  

    Schoology | A PowerSchool Unified Classroom Product

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