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iOS Screen Recorded Videos

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With the newest update of iOS 11, my students are able to screen record presentations with audio, cutting down on class time devoted to presenting. When they upload to assignment dropboxes, however, the audio has been removed and will not play back.

Is there a setting on either student or teacher end that would fix this, or should other avenues be explored?

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12 comments

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    Charles Black Official comment

    Hello All,

    If you are experiencing an issue with missing audio when uploading an iOS screen recording to Schoology, please create a ticket with our Support Team here: https://support.schoology.com/hc/en-us/requests/new 

    Currently, the issue affects all users when streaming the uploaded video from Schoology. The workaround for this issue is to download the video file from Schoology. You will then be able to hear the audio recorded within the file. I understand that this may not be ideal however, it should allow you to achieve your results for hearing audio while our team works on a fix for this issue.

    Thank you for your patience and understanding.

    Charles
    Knowledge Management & Community Specialist 
    Schoology, Inc.

    Edited by Charles Black
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    Mrs. Gastler

    What app are you using to record presentations?

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    SCOTT NOURSE

    I'm seeing the same thing.  The audio is on the video in Camera roll.  When uploaded or embedded in Schoology it may be include the sound on an iOS 11 iPad, but not in Chrome or Windows computers.  I think there is an extra audio track that is not being handled properly when Schoology encodes the video.

     

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    Charles Black

    Hi Scott,

    Thank you for brining this issue to our attention.

    I have created a ticket so that we can follow up with you directly via email.

    Thanks again!

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    Mandy Black

    I am having the same problem that Scott had. I can hear the sound on my recording in my camera roll, but when I upload it to Schoology and try to watch the video, there is no sound. Is there a fix for this?

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    Charles Black

    Hi Mandy,

    Thank you for reporting the issue you are experiencing. I apologize for any inconvenience.

    Currently, the workaround for this issue is to download the video file from Schoology. You will then be able to hear the audio recorded within the file. I understand that this may not be ideal however, it should allow you to achieve your results for hearing audio while our team works on a fix for this issue.

    I have created a ticket on your behalf so that you will be notified directly via email once we have more information about this issue.

    Thank you for your patience and understanding.

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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    KATIE STALL

    I am having this same issue.  Is there a fix for this yet?

    Edited by KATIE STALL
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    Charles Black

    Hi Katie,

    Our Team continued to research this system-wide issue.

    Currently, the workaround for this issue is to download the video file from Schoology. You will then be able to hear the audio recorded within the file.

    I have created a ticket on your behalf so that you will be notified directly via email once we have more information about this issue.

    Thank you for reaching out!

    - Charles

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    Mr. Yeager

    We have found that downloading still does not have the audio as well. I have videos that were recorded last year that were fine until students attempted to play them this year.

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    Charles Black

    Hi Mr. Yeager,

    I noticed that you opened a ticket with our Support Team regarding this issue. We will follow up with you directly via email regarding this issue.

    We apologize for any inconvenience.

    Charles
    Knowledge Management & Community Specialist
    Schoology, Inc.

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    Mr. Stacy

    I am asking students to upload screen captures using Notability to discussions. The audio is missing during playback the MP4 file within Schoology. Students are using iOS 12.0.1. It seems like this is a known issue. Do I need to submit a ticket?

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    Charles Black

    Hi Mr. Stacy,

    It looks like you went ahead and opened a ticket regarding this issue, thank you!

    This is a busy time for Schoology's Support Team and they are working hard to answer requests as quickly as possible. They are aware of your issue and will follow up as quickly as possible.

    We apologize for any inconvenience.

    - Charles

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