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Difficulties adding material to a folder

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Some of my students ae having difficulties adding material to a folder because the "add material" button does not show up when they enter the folder.  Is this a bug, a settings issue or operator error?

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    Charles Black Official comment

    Hello Trevor,

    Due to the specific nature of your issue, I am going to create a ticket for this issue and follow-up with you directly via email.

    Thank you for your patience and understanding!

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