My district uses a custom subdomain but parent accounts are not included in the school's authentication setup. Parents have reported they are unable to access links from email notifications since the URL displayed is the custom subdomain. How do I change the URL in the email notifications parents receive so that they're directed to app.schoology.com instead?
If parents in your district are logging into Schoology via app.schoology.com, rather than via your custom subdomain, system administrators can set an Emails permission at the system level to ensure the correct URL is used in the email notification.
To administer the URL in emails:
- Click Tools in the header and select User Management.
- Click Permissions from the left menu.
- Under Users and Emails, click Use app.schoology.com in emails for the Parent role.
- Click Save permissions to confirm.
Once this is complete, the notification link will direct parents to app.schoology.com instead of examplesubdomain.schoology.com.