How do I reset passwords?


Change passwords as a System Administrator (Enterprise)

System Administrators can change an individual user's password or bulk set the password for a group of users. 

To reset an individual user's password, follow these steps:

  1. Click Tools.
  2. Select User Management.
  3. Click the Password field to the right of a user's name. 
  4. Enter a new password.
  5. Click Save.
  6. Click Save Changes to complete.


To bulk-set passwords for a group of users, follow these steps:

  1. Click Tools.
  2. Select User Management.
  3. Use the Filter option on the upper right to filter specific user groups or increase the number of users displayed per page.
  4. Select users by checking the box to the left of their name.  If you would like to select all users on a page, check the box to the left of the First Name column. 
  5. Click the Select Bulk Action drop-down and select Set Password
  6. Enter the same password in the New Password and Confirm Password fields. 
  7. Click Submit to confirm. 


To bulk-set passwords for a group of users through an import, follow these steps:

  1. Click Tools.
  2. Select School Management.
  3. Click Import on the left menu.
  4. Select the Users tab.
  5. Choose the correct Building, Role, and Email Conflict option. Depending on the setup at your school, you may not see the option for Building.
  6. Select a CSV or XLS file. Be sure the file contains fields for First Name, Last Name, Username or Email, User Unique ID, and Password. 
  7. If you'd like to change information for users with accounts in your school, check the field to Update existing records. 
  8. Click Upload File.
  9. Proceed through matching the fields (being sure to match Password) and confirm the import. 

If you've forgotten your own password, check out our article on resetting passwords.



  • Avatar
    Caleb Alexander Borah

    What if we can’t login threw the computer because I need to change my password and can I only enter Schoology threw mobile

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  • Avatar
    Herbert Tice

    I can’t log in

    Comment actions Permalink
  • Avatar
    Deborah Alfaro

    What if were on mobile?

    Comment actions Permalink

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