Apps are not loading in Schoology. How do I fix this? (Safari 13.1)

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Question 

Apps are not loading in Schoology on the Safari browser. How do I fix this? 

Answer 

This issue is a result of a recent update from Safari (v13.1). The most recent version enables a Privacy and Security feature to prevent cross-site tracking (CST) by default. As a result, apps are blocked from launching in a custom iFrame in Schoology. 

The following apps are affected: 

Schoology is working on a solution for this recent Safari update. In the meantime, you may use a different browser or disable the CST feature directly in Safari to successfully load affected apps. 

Disabling Prevent Cross-Site Tracking Feature 

To disable the Prevent Cross-Site Tracking feature, complete the following steps: 

Desktop 

  1. Click Safari in the top menu and select Preferences
  2. Under Website tracking, uncheck Prevent cross-site tracking
  3. Refresh the page and try again.  

01_MacOS_CST.png

iOS Devices 

  1. Tap Settings on your device. 
  2. Tap Safari
  3. Scroll to Privacy & Security and turn off Prevent Cross-Site Tracking

02_iOS_CST.jpg


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