Help Center

Question 

Apps are not loading in Schoology on the Safari browser. How do I fix this? 

Answer 

This issue is a result of a recent update from Safari (v13.1). The most recent version enables a Privacy and Security feature to prevent cross-site tracking (CST) by default. As a result, apps are blocked from launching in a custom iFrame in Schoology. 

The following apps are affected: 

• Course Apps
• Resource Apps 
• SIS Apps
• Custom Apps 

Schoology is working on a solution for this recent Safari update. In the meantime, you may use a different browser or disable the CST feature directly in Safari to successfully load affected apps. 

Disabling Prevent Cross-Site Tracking Feature 

To disable the Prevent Cross-Site Tracking feature, complete the following steps: 

Desktop 

1. Click Safari in the top menu and select Preferences. 
2. Under Website tracking, uncheck Prevent cross-site tracking. 
3. Refresh the page and try again.  

iOS Devices 

1. Tap Settings on your device. 
2. Tap Safari. 
3. Scroll to Privacy & Security and turn off Prevent Cross-Site Tracking.