How do I remove an incorrect parent-child association? (Basic)

This article is for Basic accounts only. System Administrators in Enterprise districts have additional options when provisioning and managing parent accounts.

Question

A parent entered the wrong Parent Access Code and now they have the wrong child associated with their account. How do I remove the association?

Answer

Parents that have a basic account with an incorrect child association will need to delete the account and create a new parent account with the correct Parent Access Code.

To delete an account, navigate to https://app.schoology.com/settings/account/action?delete while logged into the account you'd like to delete. Deleting an account removes all submissions, resources, and content associated with the account, and neither the account nor the items can be restored.

Once the account is deleted, you can create a new account with the correct code.