Help Center

Do you want to limit back-and-forth in your support tickets? We do, too! When submitting a ticket to the Schoology Help Desk, P.L.E.A.S.E. follow our best practices to include the most helpful information that will lead to more efficient interactions with our Support Team!

P.L.E.A.S.E.

P — People Impacted

• What are the names, roles, and email addresses of the impacted user(s)?
• How many people are impacted? Is this just one student? Multiple students in one course? All teachers in your organization?

L — Links

• Provide links to where the issue is occurring
• Provide the step-by-step clicks you took to view the behavior or error

E — Expected Behavior

• What are you trying to accomplish?
• What are you expecting to see occur?

A — Actual Behavior

• What is actually happening?
• What is the problem or question? 

S — Screenshots/Screencasts

• The more visuals, the better! 

E — Effect on workflow

• How does this inquiry affect your workflow?
• Does the issue interfere with daily tasks? 
• Are there any deadlines that are threatened by the issue? Are grades due? Is there a scheduled test?