Schoology Guide Center

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Introducing the Schoology Guide Center

We've launched a new way to get the latest Schoology information - the Schoology Guide Center! The Guide Center lives in the bottom right corner of Schoology for all users - administrators, teachers, students, and parents.

The Guide Center is personalized by role: students and parents will see the Help Center section with information relevant to their Schoology view, teachers will see the Help Center and walkthrough guides targeted for them, and administrators will see all three sections:

  • Help Center — You can search and view our Help Center articles within the Guide Center without leaving Schoology. Articles are suggested based on your role and which page of Schoology you are viewing.
  • Quick Start Checklist — Guided walkthroughs take you through introductory Schoology experiences, newly available features, and more. The guides are available for faculty only and will vary by your role and experience in the platform. If there are no guides available for you, this section will not appear.
  • What's New — We’ll use this section to notify teachers and administrators of new features and updates, upcoming webinars and conferences, and more. This section appears for faculty only.

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Who can see the Schoology Guide Center?

The Guide Center is available for all users, both Basic and Enterprise. The Guide Center is personalized by role:

  • Students and parents will see the Help Center section with information relevant to their Schoology view.
  • Teachers will see the Help Center articles for instructors and students, What's New announcements, and any available Onboarding Guides.
  • Administrators will see all Help Center articles, Onboarding Guides, What's New announcements, and any available Onboarding Guides.
Note: At this time, the Guide Center is only available in English. This is based on the language setting of the browser you are using to view Schoology.

What devices and browsers support the Schoology Guide Center?

The Guide Center is only available for those using Schoology in a web browser or mobile browser on a tablet; it won't appear on our mobile apps or when using a mobile browser on a smaller device like a phone.

We recommend using the latest version of the following browsers when using the Schoology Guide Center:

  • Google Chrome
  • Firefox
  • Safari 9+
  • Microsoft Edge

Click here to see the full System Requirements for Schoology.

Troubleshooting the Schoology Guide Center:

If you encounter any issues with the Guide Center, please submit a ticket to our support team.


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